Refund and Returns Policy

Return & Refund Policy

Last Updated: 18/08/2026

At Fulia Saree Mela, we take care to ensure that every saree reaches you in good condition and matches your order. However, if you receive a damaged, defective, incorrect or significantly different product, we are here to help.

Please read this Return & Refund Policy carefully before placing your order.

1. Eligibility for Return

A return request may be accepted if:

  • You received a damaged product.

  • You received a defective product.

  • You received a product different from the one you ordered.

  • The product is significantly different from its description or specifications.

  • The wrong size, colour or design was sent due to an error on our part.

All return requests are subject to verification and approval by Fulia Saree Mela.

2. Return Request Period

Customers should contact us within 48 hours of receiving the order if there is any damage, defect, wrong product or other eligible issue.

Requests submitted after this period may not be accepted.

To report an issue, please contact us through:

WhatsApp: 8597606234
Phone: 8597606234
Email: contact@fuliasareemela.com

Please provide your order number, photographs/videos of the product and a clear description of the issue.

3. Unboxing Video

For damaged, defective or incorrect products, customers are strongly advised to record a continuous unboxing video from the moment the sealed package is opened.

An unboxing video may help us verify:

  • Condition of the outer package

  • Condition of the product

  • Whether the correct product was delivered

  • Any visible damage or missing items

While an unboxing video is strongly recommended, its absence does not automatically determine the outcome of a claim. Each case will be reviewed based on the available evidence.

4. Conditions for Return

To qualify for an approved return, the product should generally be:

  • Unused

  • Unwashed

  • Unworn

  • Free from perfume, stains, makeup or other marks

  • Free from alterations or tailoring

  • Returned with original packaging and tags, where applicable

  • Accompanied by the relevant order information

Products that have been used, washed, altered, damaged after delivery or otherwise modified by the customer may not be eligible for return.

5. Handloom & Natural Variations

Many of our sarees are handloom products.

Minor variations in:

  • Weave

  • Texture

  • Thread

  • Colour

  • Motifs

  • Finishing

  • Pattern alignment

may naturally occur in handloom products and are not necessarily considered defects.

Such natural characteristics are part of the individuality of handloom sarees and may not qualify for return or refund.

6. Colour Variation

Product photographs are taken under different lighting conditions and displayed on different screens.

Therefore, slight differences between the colour shown on the website and the actual product may occur.

Minor colour variations caused by photography, lighting or screen settings may not qualify as a valid reason for return.

7. Non-Returnable Situations

Returns may not be accepted in cases including:

  • Change of mind after purchase

  • Personal preference

  • Minor colour variation

  • Minor handloom irregularities

  • Product used or washed after delivery

  • Product altered or tailored by the customer

  • Damage caused after delivery

  • Failure to follow care instructions

  • Products returned without the required accessories or packaging

  • Return requests submitted after the applicable return period

  • Products purchased under a clearly stated non-returnable offer or condition

8. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 48 hours of delivery.

Our team may request photographs, videos and other information to verify the issue.

If the issue is confirmed to be our responsibility, we may provide an appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Refund

  • Another mutually agreed solution

The available resolution may depend on product availability and the circumstances of the case.

9. Refunds

Once an eligible return is received and inspected, we will notify you regarding the approval or rejection of the refund.

If approved, the refund will be processed through the applicable payment method or another appropriate method communicated by our team.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.

10. Refund Deductions

Where applicable, certain charges may not be refundable, including:

  • Shipping charges

  • Delivery-related charges

  • Payment processing charges

  • Other non-recoverable charges

Any applicable deductions will be communicated to the customer before processing the final refund.

11. Return Shipping

If the return is due to an error attributable to Fulia Saree Mela, such as sending the wrong product or a verified damaged product, we may arrange or reimburse the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

Return shipping arrangements will be communicated by our team after the return request is reviewed.

Customers should not send products back without receiving return instructions from Fulia Saree Mela.

12. Exchange

Where applicable, an eligible product may be exchanged for another product of similar or appropriate value, subject to availability.

If the replacement product has a higher price, the customer may be required to pay the difference.

If the replacement product has a lower price, the applicable difference will be handled according to the resolution agreed upon with the customer.

Exchange availability may vary by product.

13. Wholesale & Bulk Orders

Wholesale and bulk orders may be subject to different return, exchange and refund terms based on:

  • Order quantity

  • Product category

  • Wholesale pricing

  • Custom requirements

  • Commercial agreement

Wholesale customers should confirm the applicable return and refund terms with our team before placing a bulk order.

14. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is approved, any applicable refund will be processed according to the payment method and circumstances of the order.

15. Failed or Refused Delivery

If an order is returned to us because the customer provided an incorrect address, was unavailable to receive the package, refused delivery or otherwise caused the delivery to fail, additional shipping or return charges may apply.

Any refund in such cases will be considered after deducting applicable non-recoverable charges, where permitted.

16. Damaged Packaging

If the outer package appears severely damaged at the time of delivery, customers should, where possible, document the condition of the package before opening it and immediately contact us.

Please retain the original packaging until the issue has been resolved.

17. Return Inspection

All returned products are subject to inspection.

A return does not automatically guarantee a refund or exchange.

We reserve the right to reject a return if the product does not meet the eligibility requirements described in this policy or if the reported issue cannot be reasonably verified.

18. How to Request a Return or Refund

Step 1 — Contact Us

Contact Fulia Saree Mela within 48 hours of receiving your order.

Step 2 — Provide Details

Provide:

  • Order number

  • Customer name

  • Contact number

  • Description of the issue

  • Clear photographs

  • Unboxing video, if available

Step 3 — Verification

Our team will review the information and may request additional details.

Step 4 — Resolution

If your request is approved, we will communicate the next steps for return, exchange or refund.

19. Policy Changes

Fulia Saree Mela reserves the right to modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

Customers are encouraged to review this policy before placing an order.

20. Contact Us

For return, refund or exchange-related assistance, please contact us:

Fulia Saree Mela

Address:
Phulia B.D.O Office Road, Fulia, Santipur, Nadia – 741402

Phone:
8597606234

WhatsApp:
8597606234

Email:
contact@fuliasareemela.com

Important

This policy is a general e-commerce template and should be reviewed against Fulia Saree Mela’s actual products, payment gateway, courier arrangements, wholesale terms and applicable Indian consumer/e-commerce laws before publishing it as the final legal policy.